Elevate customer experience with modern CX solutions
Exceptional customer service is more than a necessity—it’s a competitive advantage. However, managing a contact center that consistently delivers outstanding service can be challenging. From choosing the right technology to ensuring seamless integration across multiple channels, the complexities can quickly get out of hand. That’s where we come in.
As seasoned advisors, we specialize in helping businesses like yours navigate the exploding landscape of customer experience solutions, from outsourced services to fully integrated cloud contact center platforms.
Design
Gain clarity on CX goals, and identify the right mix of tools and services to meet your needs.
Implement
Streamline your implementation process with a dedicated project manager to help keep all of the pieces of your project on track.
Procure
Secure the best-fit vendors and favorable terms with expert support in vendor selection, pricing negotiations, and contracts.
Support
Receive timely escalations and strategic recommendations to keep your CX solutions performing at their best.
CX Solutions
- Contact Center as a Service (CCaaS)
- Reporting & Analytics
- Business Process Outsourcing (BPO)
- Intelligent Call Routing (ICR)
- Interactive Voice Response (IVR)
- Workforce Management
- Omni-channel Solutions
- Performance Management
- AI for CX
Why work with One Source
One Source has 25+ years of experience helping businesses grow through strategic technology procurement and delivery. We are a trusted partner you can lean on for access to decades of expertise, inside industry knowledge, and established relationships – all at no cost to you.
Move with confidence
Leverage our expertise and make the right choices for your desired outcomes.
Eliminate vendor management
Let our team cut down on the noise and ensure you get what you’re paying for from your vendors.
Get fair pricing
We’ve seen a thing or two – including what makes a price competitive. Let us make sure you’re getting a fair deal.
One Source,
endless solutions
One Source provides you access to hundreds of vetted technology solutions, through one trusted partner, all backed with our award-winning support.
